Contact TextileLens Support
For product help, billing questions, privacy requests, or accessibility feedback, contact:
l972974076@gmail.com
Operator: Jianhui Liu / 刘建辉
Location: China
Please include your app version, iOS version, device model, and a short description of what happened. Do not email confidential fabric photos unless support specifically asks for them.
Taking useful fabric photos
Front view
Place the fabric flat in even light. Avoid heavy shadows, filters, and reflections.
Reverse view
Photograph the back of the same area so structural differences are visible.
Macro detail
Move close enough to show loops, interlacing, pile, or surface texture without losing focus.
Label view
If available, add a readable care or composition label. A label is supporting evidence, not a guarantee.
If the camera does not open, go to iOS Settings › Privacy & Security › Camera and confirm access for TextileLens. For imported images, check Photos access.
If analysis does not complete
- Confirm that all required photo positions are present and readable.
- Check the internet connection if your version uses cloud analysis.
- Keep TextileLens open until the request finishes.
- Retry once with smaller, clearer photos and a stable connection.
- If the problem continues, email support with the exact error message and approximate time of the attempt.
TextileLens reports are cautious visual estimates. A result may request more photos when the available evidence cannot support a responsible candidate.
Saved reports and deletion
Saving a completed report is optional. Saved samples and their photos remain in the app’s local storage on your device until you delete them.
To remove a saved sample, open the sample in the Library and choose Delete Sample. Deleting the app also removes its local application data, subject to device backups you control. Exported or shared copies must be deleted from their destination separately.
Subscriptions and App Store purchases
If subscriptions are available in your version, payment is processed by Apple, not directly by TextileLens. You can view, change, or cancel a subscription in iOS Settings › Apple Account › Subscriptions.
- Use Restore Purchases in TextileLens when reinstalling or changing devices with the same Apple Account.
- Purchase availability and pricing can vary by country or region.
- For refund requests, use Apple’s official Report a Problem service.
- For an entitlement problem after a confirmed purchase, send support a screenshot of the Apple receipt with unrelated personal details hidden.
Privacy and deletion requests
You can delete locally saved samples directly in the app. For questions about cloud processing or to request access or deletion where applicable, email l972974076@gmail.com with the subject TextileLens Privacy Request.
TextileLens currently does not require an account. For anonymous completed requests, we may not have information that allows us to identify or retrieve a particular analysis. Read the Privacy Policy for details.
Before you email
Providing the following helps us investigate without collecting unnecessary information:
- TextileLens version and build number;
- iPhone model and iOS version;
- the screen where the issue happened;
- the exact error text;
- the date, time, and country or region of the attempt;
- whether the issue occurs on Wi-Fi, cellular, or both.
Never send passwords, full payment-card details, identity documents, API keys, or confidential business information.